Shipping Policy

1. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
  • Order Confirmation: You will receive an email confirmation and a WhatsApp confirmation with your order details. If you do not receive this email, please check your spam folder or contact our support team.

2. Shipping Methods and Time

  • Domestic Shipping: We offer standard and express shipping options across India. Estimated delivery time is 3–7 business days, depending on your location.
  • International Shipping: For customers outside India, shipping times vary by country and selected carrier, typically 7–21 business days. Please note that customs duties or taxes may apply.

3. Shipping Charges

  • Calculated at Checkout: Shipping costs depend on your shipping address and order weight/size. Final charges will be displayed at checkout.
  • Free Shipping Threshold (Optional): We may offer free shipping for orders above a specific amount. Check our website for the latest promotions.

4. Tracking Your Order

Once your order is shipped, we’ll provide a tracking number via email and WhatsApp. You can use this number on the carrier’s website to monitor delivery progress. You can also Use Track my order page on https://www.sultantex.com

5. Delayed or Lost Shipments

If your package is delayed or lost in transit, please contact us on WhatsApp or mail us at care@sultantex.com . We will work with the shipping carrier to resolve the issue. Sultan Tex is not liable for errors by the carrier, but we will do our best to assist.

6. Delivery Issues

  • Incorrect Address: Customers are responsible for ensuring the correct shipping address. We are not responsible for orders delivered to an incorrect or outdated address.
  • Failed Delivery Attempts: If a package is returned to us due to multiple failed delivery attempts, you may need to pay additional re-shipping fees.

7. Changes to This Shipping Policy

We reserve the right to update our Shipping Policy. Any changes will be posted with a revised effective date.