Privacy Policy

1. Introduction

At Sultan Tex , we are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website.

2. Information We Collect

  • Personal Data: We may collect your name, email address, shipping address, billing address, phone number, and payment details when you place an order or create an account.
  • Usage Data: We may collect information about your device, browser, IP address, and how you navigate our site to improve user experience.

3. How We Use Your Information

  • Order Fulfillment: To process and ship your orders, handle payments, and provide customer support.
  • Communication: To send emails and Whatsapp messages  about your order status, marketing promotions, and updates, with your consent.
  • Site Improvement: To analyze usage and trends, ensuring our website remains relevant and user-friendly.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, personalize content, and understand user behavior. You can disable cookies through your browser settings, but some features of our website may not function properly.

5. Sharing Your Information

  • Service Providers: We share necessary data with third-party providers (e.g., payment processors, shipping partners) to complete transactions.
  • Legal Requirements: We may disclose personal data if required by law or to protect our rights.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Security Measures

We follow industry standards to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission can be guaranteed secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, update, or delete your personal data. To exercise these rights, contact us at the email below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please email us at care@sultantex.com.