Return Policy

1. Eligibility for Returns

• Time Frame: You may return products within 3 days of delivery, provided they are unused, unwashed, and in original packaging with all tags intact.
• Condition: Items must be in resalable condition to qualify for a return.

2. How to Initiate a Return

• Contact Us: Email care@sultantex.com with your order number, the items you wish to return, and the reason for return. You can also WhatsApp us on the WhatsApp link provided on the Contact Us Page.
• Return Authorization: Our customer support will provide instructions and a return authorization (if applicable).

3. Return Shipping

• Responsibility: Customers are generally responsible for return shipping costs unless the item is defective or incorrect.
• Tracking: We recommend using a trackable shipping service. We are not liable for packages lost in transit.

4. Inspection & Processing

• Inspection: Once we receive your return, we will inspect the item for eligibility.
• Processing Time: Approved returns will be processed within 5–7 business days.
• Refund/Exchange: If eligible, we will issue a refund or exchange according to your preference.

5. Non-Returnable Items

• Personalized Products: Custom-embroidered or altered items cannot be returned unless defective.

6. Changes to This Return Policy

We reserve the right to update or modify this policy at any time. Changes will be posted with a new effective date.